Privacy Policy

Effective: 10 November 2026

This policy explains what personal data FloatSoft MB collects when you use the FLOATSOFT software, request a trial, buy or activate a license, send a problem report, or visit www.floatsoft.net, why we collect it, and what your rights are.

Who we are

FloatSoft MB (MB “Floatsoft”), company code 305160129, Karaliaus Mindaugo pr. 31-28, Kaunas, Lithuania, is the controller of the personal data described here.

Contact for privacy questions and requests: info@floatsoft.net.

Your engineering work stays on your computer

FLOATSOFT does not upload your Projects, SOLIDWORKS models, results or reports. They are stored only where you save them. FloatSoft MB receives them only if you choose to attach them to a problem report (see below). Ownership and permitted use of your engineering content are governed by the FLOATSOFT End User License Agreement.

What we collect, why, and for how long

Licenses and purchases

  • What: your name, email address and company (if any); the license’s type, tier and validity; and a history of what happened to the license (issued, activated, changed, released).
  • License keys are stored only as a one-way hash, plus an encrypted copy that only authorized FloatSoft MB staff can decrypt to help you recover a lost key.
  • Purchases are made through our reseller PayPro Global, which handles your payment details and invoice as a separate controller under its own privacy policy. FloatSoft MB never receives your full card details.
  • Why: to provide the license you bought or were given (performance of a contract), and to keep the records that accounting law requires (legal obligation).
  • How long: while the license exists, and afterwards as long as Lithuanian accounting and tax law requires and as long as needed to handle legal claims.

Activating and using FLOATSOFT

When you activate FLOATSOFT, and about every 12 hours while it can reach the internet, FLOATSOFT contacts our license server (api.floatsoft.net).

  • What it sends:
    • your computer’s name;
    • a one-way computer ID: a code derived from identifiers of your Windows installation and computer, different for every license, which cannot be turned back into those identifiers;
    • a public cryptographic key that FLOATSOFT creates on your computer (the private part never leaves it);
    • the FLOATSOFT version;
    • the time of the activation or check.
  • Your license key is sent only when you activate. Later checks are signed with the key FLOATSOFT created on your computer instead.
  • Refused attempts (for example, activating a license that is in use elsewhere) are recorded with the computer’s name and computer ID. Whoever tries to activate your license key on another computer while it is active on yours is told your computer’s name, so that a license owner can see where it is in use.
  • IP addresses: your IP address is used only to limit repeated attempts. It is kept as a one-way hash for at most about a day.
  • Why: to confirm that the license is used as agreed and to prevent misuse (performance of a contract and our legitimate interest in protecting our software).
  • How long: as for licenses above.
  • On your computer: FLOATSOFT keeps your license state and your license key encrypted for your Windows user account.

Trial requests

When you request a trial in FLOATSOFT (Help › License › Request a trial):

  • What we collect:
    • your name and email address, and your company and comments if you give them;
    • two one-way computer IDs (derived as above, but the same for every request from that computer, so that we can recognize a computer that already had a trial);
    • a one-way hash of your IP address;
    • the FLOATSOFT version;
    • our decision on the request.
  • Why: to send you a trial license key and to allow one trial per person and computer (steps you ask for before a contract, and our legitimate interest in preventing repeated trials).
  • How long: as long as needed to recognize repeated trials; for a trial that became a license, as for licenses above.

Crash and problem reports

When FLOATSOFT closes unexpectedly, or when you use Help › Report a Problem, you can send us a report. Nothing is sent unless you choose to send it.

  • What a report contains:
    • the FLOATSOFT, Windows, .NET and SOLIDWORKS versions;
    • the error and where it happened, and the Analysis or command you were running;
    • recent entries from the FLOATSOFT technical log, which may include file and Project names.
  • Only if you choose to, a report also includes:
    • your FLOATSOFT Project and/or SOLIDWORKS model files;
    • a link to your license, so that we can connect the report to your customer record;
    • your permission for us to contact you about it.
  • A report never contains your license key. Attached files are stored privately and used only to investigate and fix the problem you reported and related defects in FLOATSOFT.
  • Why: to fix problems in FLOATSOFT (your consent, given when you send the report and choose its attachments).
  • How long: as long as needed to investigate and fix the reported problem. Attached Project and model files are deleted when they are no longer needed for that.

Anonymous usage data (optional)

FLOATSOFT sends usage data only if you turn it on in Options › Updates & privacy. You can turn it off at any time; this does not affect your license or anything else in FLOATSOFT.

  • What it contains: the FLOATSOFT, Windows and SOLIDWORKS versions, which features and Analysis types are used, whether operations succeed, and coarse ranges such as how long an operation took or how many points a result has.
  • What it never contains: your license or customer identity, any computer or installation identifier, Project or file names or paths, dimensions, masses, results or any other engineering values, or text you type. Events from one FLOATSOFT session share a random code that changes every time FLOATSOFT starts, and we keep no link between usage data and your IP address.
  • Why: to learn how FLOATSOFT is used and improve it (your consent).
  • How long: usage data identifies no one and may be kept indefinitely.

Emails we send you

License and trial keys, notes about your trial request, and replies to your messages. We send them from our own mail server or our Google Workspace mailbox. We may pass a declined trial request (name, company, email, comments) to our email automation service, Zapier, to send you a reply. We send marketing emails only if you agreed to receive them, and every one has an unsubscribe link.

Software updates

FLOATSOFT downloads the list of available versions and the installers from updates.floatsoft.net. No license or personal data is sent; as with any download, the server sees your IP address in its access logs.

Our website

The website uses no analytics or tracking. Its only cookie-like data for visitors is the spam protection of our contact forms (below).

  • Server logs: our web host records the IP address, browser type and pages requested, to keep the website secure and running (legitimate interest). They are deleted on the host’s schedule.
  • Contact forms: our contact and newsletter forms are provided by HubSpot, our customer relationship system, and load from HubSpot with the page. What you send through a form is stored in HubSpot. We use it to answer you and, if you agree, to keep you informed (your request, and your consent for marketing). HubSpot’s visitor tracking is turned off: the forms do not follow you around the website.
  • Spam protection: the forms use Google reCAPTCHA to tell people from automated spam. reCAPTCHA loads from Google with a page that shows a form and sends Google technical information such as your IP address, browser and how you interact with the page, and it may store a value in your browser for this purpose. Google uses it under its own privacy policy and terms. This is necessary to keep the forms usable (legitimate interest in protecting them from abuse).
  • Newsletters: if you subscribe, MailerLite stores your email address. Every newsletter has an unsubscribe link.
  • Embedded videos: YouTube videos are shown in YouTube’s privacy-enhanced mode (youtube-nocookie.com). A page with videos loads YouTube’s player when it opens, so YouTube receives your IP address and browser details; YouTube sets no cookies until you play a video.
  • Fonts: the website’s fonts are stored on our own server, so loading a page sends nothing to Google Fonts.
  • Short links: our short links (link.floatsoft.net) pass through Short.io, which sees your IP address when you open one.

Staff accounts

The FloatSoft MB staff who administer licenses use personal accounts with two-factor login. Every license change records which staff member made it.

Who processes data for us

We do not sell personal data. We share it only with service providers who process it on our behalf, under data processing terms:

  • UAB “Interneto vizija” (Lithuania): web and server hosting, including the license server and our mail server.
  • Google (Google Workspace email, YouTube, reCAPTCHA spam protection for our forms).
  • HubSpot (customer relationship management, contact forms).
  • MailerLite (newsletters).
  • Zapier (email automation, when we use it to answer declined trial requests).
  • Short.io (short links).

PayPro Global, our reseller, receives your order and payment details as a separate controller (see Licenses and purchases).

We disclose personal data to authorities only where the law requires it.

Transfers outside the European Economic Area

Some of these providers process data outside the EEA:

  • United States (Google, HubSpot, Zapier and others): transfers rely on the EU–US Data Privacy Framework where the provider is certified, and otherwise on the European Commission’s Standard Contractual Clauses in its data processing terms.
  • Canada (PayPro Global): transfers rely on the European Commission’s adequacy decision for Canada.

How we protect it

  • Connections to our servers are encrypted (HTTPS).
  • License data is checked with digital signatures, and license keys are hashed and encrypted.
  • IP addresses and computer IDs are stored only in one-way form.
  • Problem report attachments are stored outside public web space.
  • Staff access requires two-factor login and is limited and logged.

Your rights

Under the General Data Protection Regulation you may:

  • ask for a copy of your data;
  • have it corrected or deleted;
  • restrict or object to its use;
  • receive it in a portable form;
  • withdraw a consent at any time (this does not affect what was done before).

Write to us at info@floatsoft.net. Deleting the data of an active license ends that license.

You may also complain to the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija, vdai.lrv.lt) or to the data protection authority where you live.

Cookies on www.floatsoft.net

www.floatsoft.net sets no cookies of its own for visitors and uses no analytics or advertising cookies, so it asks for no cookie consent. The contact forms’ spam protection (Google reCAPTCHA) may store a value in your browser that is strictly necessary to protect the forms; it is not used for analytics or advertising. WordPress sets its own login cookies only for FloatSoft MB staff who log in to administer the website. If you play an embedded YouTube video, YouTube’s own terms apply to that video.

Children

FLOATSOFT and our website are intended for professionals and are not directed at children under 16.

Changes

We will publish any change to this policy here, with a new effective date. Significant changes will also be announced on the FloatSoft MB blog on www.floatsoft.net.